Each of our counselor's has their own schedule, however our office is generally open Monday-Friday from 10 am to 7 pm and Saturday from 11am to 6pm. We are closed Sunday's. Please check with your specific counselor regarding their schedules.

Infinite Potential has a 48- hour cancellation policy. To cancel an appointment log into the client portal and cancel. If you cancel within 48 hours of your scheduled appointment you will not be charged a cancellation fee.

The cost for services varies based on the counselor you work with and your payment method. For instance, if you have insurance, your fees would be limited to your deductible, co-pays or co-insurances once insurance is accepted.

Payment is due at the time that services are rendered. A credit card is kept on file and charged through our system. If a charge cannot go through, the session is canceled and all future sessions are canceled until that balance is paid in full. We do not carry a balance or offer any package deals.

We collect your credit card information prior to your first appointment to ensure we can collect all no-show fees, co-payments, session fees, co-insurance, and deductibles. This also improves the therapy experience by removing the task of payment during your session. We will take care of billing your card after the session so your therapist can focus on meeting your needs. You will NOT be charged for anything until after you see your therapist for the first time.

Telehealth can be provided for those who desire it. If you are using insurance, you will need to confirm with your insurance that it is covered. Otherwise, the normal rates do apply.